Warranty is offered for most of our products and there is a standard one-year warranty for all equipment purchased from us for manufacturer defects only. The warranty does not apply for normal wear and tear parts.

We aim to get your general service done within 24 Working hours. However, if we come across any issues that require additional attention or parts, this could increase the turnaround time. 

Absolutely!
After sales service is available for our clients that have purchased products through our Sales team. Customer satisfaction is our top priority here in Coffee Factor Pte. Ltd.

No appointment is necessary, you can bring your machine in during our operating hours. However, if you would like a faster turn around you are welcome to call ahead and book.

You can reach our customer support team via email at info@coffeefactor.com.sg or through our contact Technical Support .

Rocket, Eureka, Crem, Expobar, Rancillio, Nuova Simonelli, Victoria Arduino, Kees Van Der Western, Slayer, La Cimbali, Wega, Bezzera,Vibiemme, Profitec, Mazzer, Mahlkonig, PUQpress.